2017 Microsoft Corporation - Procurement Team Project

OPTIMIZING THE SOURCING AND DEVICES FULFILLMENT PROCESS

The Challenge:
Microsoft employees all over the world turn to Procurement to purchase goods and services. The Tauber team was given the opportunity to work on two different process improvement projects within Procurement.

The Solution:
The first project required the team to develop a new, and more efficient sourcing service model. The team proposed a new model with clear guidelines on when and what to outsource. Also, the team recommended process improvement opportunities to make the existing processes more efficient and customer friendly. The second project consisted of optimizing the internal laptop distribution process in the US and Asia. The team designed a centralized and standardized process both for employees requiring device refresh, and for new hires. The new distribution model reduces the time required to process a Surface request by 90% and generates $91 savings per device while decreasing the lead time by over 50%.

Read the 2017 Microsoft Corporation- Procurement Team Project Executive Summary in the 2017 SPOTLIGHT! book.

Student Team:
Ricardo Dancuart – Master of Business Administration
Dikul Singh – Master of Supply Chain Management

Project Sponsors:
Connie Chou – Director, Procurement Ops
Shara Holliday – Director Strategic Sourcing
Chad Nesland – Director, Sourcing Strategy & Operations

Faculty Advisors:
Damian Beil – Ross School of Business
Nikolaos Chronis – College of Engineering


About Tauber Team Projects:

The 2017 Tauber Team Projects resulted in $575 million in savings according to sponsoring company calculations, an average of $18.5 million per project over 3 years.

Each two to three person Tauber Team consists of graduate engineering, MBA, and/or MSCM students. Along with receiving high-level corporate support from the sponsoring company, each team is advised by a College of Engineering and a Ross School of Business faculty member and overseen by a Tauber Institute Co-Director. The projects begin on-site in May and continue for 14 weeks.  Students present the results of their projects and compete for over $40,000 in scholarships at the U-M Tauber Institute's annual Spotlight! event, held each September in Ann Arbor, Michigan.  Spotlight! provides outstanding opportunities for students and corporate partners to establish relationships while exploring innovations in operations and manufacturing.
 
Access Spotlight! book for project details.
The 2017 Microsoft Corporation - Procurement Team
The 2017 Microsoft Corporation - Procurement Team
The 2017 Microsoft Corporation - Procurement Team