AMAZON NORTH AMERICA CUSTOMER FULFILLMENT ICQA ELIMINATION
The goal of this project is aligned with the long-term vision of eliminating Inventory Control and Quality Assurance (ICQA) from Fulfillment Centers in the Amazon Robotics (AR) Sortable network.
The team first created a strategy to integrate ICQA Count activities, amounting to 60% of ICQA labor hours, with existing workflows without compromising quality or other key metrics. Next, the team led the cost-benefit analysis of the project and saw efficiency gains on various fronts, and conducted an in-depth study of the cycle time of the current and proposedwork streams through on the floor pilots and historical data. Associate feedback and openness toward changed workflows was collected and feedback was very positive. The team wrapped up by creating a business case for funding the project and creating handover plans for Amazon teams who will be driving the project for North American network-wide implementation in existing and future sites.
Read the 2017 Amazon - ICQA Elimination Team Project Executive Summary in the 2017 SPOTLIGHT! book.
Karan Bhatia – Master of Supply Chain Management
Reshmi Chowdhury – Master of Supply Chain Management
Dave Graybeal – Director, North American Customer Fulfillment
Govind Singh – Principal Program Manager, ACES Ops Integration
Matt Gibson – College of Engineering
M.S. Krishnan – Ross School of Business
About Tauber Team Projects:
The 2017 Tauber Team Projects resulted in $575 million in savings according to sponsoring company calculations, an average of $18.5 million per project over 3 years.