2017 Amazon - ICQA Elimination Team Project

AMAZON NORTH AMERICA CUSTOMER FULFILLMENT ICQA ELIMINATION

The Challenge:
The goal of this project is aligned with the long-term vision of eliminating Inventory Control and Quality Assurance (ICQA) from Fulfillment Centers in the Amazon Robotics (AR) Sortable network.

The Solution:
The team first created a strategy to integrate ICQA Count activities, amounting to 60% of ICQA labor hours, with existing workflows without compromising quality or other key metrics. Next, the team led the cost-benefit analysis of the project and saw efficiency gains on various fronts, and conducted an in-depth study of the cycle time of the current and proposedwork streams through on the floor pilots and historical data. Associate feedback and openness toward changed workflows was collected and feedback was very positive. The team wrapped up by creating a business case for funding the project and creating handover plans for Amazon teams who will be driving the project for North American network-wide implementation in existing and future sites.

Read the 2017 Amazon - ICQA Elimination Team Project Executive Summary in the 2017 SPOTLIGHT! book.

Student Team:
Karan Bhatia – Master of Supply Chain Management
Reshmi Chowdhury – Master of Supply Chain Management

Project Sponsors:
Dave Graybeal – Director, North American Customer Fulfillment
Govind Singh – Principal Program Manager, ACES Ops Integration

Faculty Advisors:
Matt Gibson – College of Engineering
M.S. Krishnan – Ross School of Business


About Tauber Team Projects:

The 2017 Tauber Team Projects resulted in $575 million in savings according to sponsoring company calculations, an average of $18.5 million per project over 3 years.

Each two to three person Tauber Team consists of graduate engineering, MBA, and/or MSCM students. Along with receiving high-level corporate support from the sponsoring company, each team is advised by a College of Engineering and a Ross School of Business faculty member and overseen by a Tauber Institute Co-Director. The projects begin on-site in May and continue for 14 weeks.  Students present the results of their projects and compete for over $40,000 in scholarships at the U-M Tauber Institute's annual Spotlight! event, held each September in Ann Arbor, Michigan.  Spotlight! provides outstanding opportunities for students and corporate partners to establish relationships while exploring innovations in operations and manufacturing.
 
Access Spotlight! book for project details.
2017 Amazon - ICQA Elimination